Refund policy
Return and Refund Policy
We want you to love every step, whether that is in your CloudLiners or with your MotionLock ankle brace on. If something is not right, here is exactly how returns and refunds work at Solehush.
30-Day Returns
You have 30 days from the day your order is delivered to request a return. To be eligible, items must be unworn outdoors, unwashed, and in their original packaging.
The Steady Promise
The 30-Day Steady Promise you see on our product pages is this policy. Wear your MotionLock for up to 30 days from delivery. If it does not hold where you set it, or your ankle does not feel more secure, email support@solehush.com and we refund every cent. The Fit-Test below never counts against your return.
The MotionLock Fit-Test Promise
We tell you to test the fit on day one, so trying it on indoors never counts against your return. Put the brace on, put your usual shoe on, and do the laces up to your normal tension. If the MotionLock does not fit inside your shoe with the laces done up normally, contact us within the 30-day window and we will refund you in full. Both braces from a Buy 1 Get 1 Free pair need to come back together.
The CloudLiner Slip-Proof Promise
If your CloudLiners slip off your heel even once, contact us within the 30-day window and we will refund every cent. That is our promise, and we mean it.
Hygiene Items
Because sock liners are a hygiene product, we cannot accept returns of worn or washed pairs unless they are defective. For the MotionLock, an indoor fit test is fine, but a brace worn outdoors or through sessions can only be returned if it is defective.
Damaged, Defective or Wrong Items
Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, report it to us within 24-48 hours of delivery with a photo through our contact page. We will send a replacement or issue a full refund, and you will not pay return shipping for our mistakes.
How to Start a Return
Go to the Contact page at solehush.com and send us your order number plus the reason for the return. We reply within 24 hours on business days with the return address and instructions. Please do not send items back without contacting us first, unapproved returns cannot be processed.
Refunds
Once we receive and inspect your return, we will notify you and issue the refund to your original payment method within 5-10 business days. Original shipping fees are non-refundable unless the return is due to our error. Return shipping costs are paid by the customer, except for defective or incorrect items.
Buy 1 Get 1 Free Orders
Free items are part of the promotional bundle. To receive a full refund on a promotional order, both the paid and the free items from that offer must be returned together. Refunds are always calculated on the amount you actually paid.
Digital Products
Digital items such as The Strong Ankles Guide (PDF) and The Happy Feet Guide (PDF) are delivered instantly and cannot be returned once sent. If you have any issue accessing a digital product, contact us and we will make it right.